Digital Printing FAQs | Curtis Print & Design
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Need to learn more before you submit your digital printing job? We have a list of our customer's frequently asked questions for your convenience. Want to know something else? Just give us a call

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Curtis Print & Design has a team of friendly printing experts to help you from the beginning of your job to the end. Whether this is your first full service digital printing experience or your hundredth, you'll always get the high quality customer service we've been providing for decades.

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Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most - but not all - of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.


When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.


Is white considered a printing color?

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.


What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.


Once I submit the documents, how long will it take to finish my job?

Simple jobs are often completed the same day. Some jobs, however, may take up to seven to ten days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

We are a local, family owned and operated business serving the East Greenbush community.

What type of products and services do you provide?

Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the About and Services pages of our website.


How do I go about getting an estimate from you?

Well, since you are here, we would suggest you download our online estimate request form and fax it to us at (518) 689-0224. Otherwise, the best way to ensure we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.


At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi.  Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.


What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.


What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Curtis Print & Design has been around

since 1921!

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